If you’re an AT&T postpaid wireless plan customer, you can enroll in one of their insurance plans within 30 days after you activated or upgraded your device. If your phone is lost or damaged, you can only file a claim within 60 days. To file a claim, visit https://www.phoneclaim.com/att/.
Full Answer
How does AT&T insure your phones?
AT&T does NOT insure your phones. Insurance is provided by Asurion. Asurion provides insurance through all cell phone carrier. AT&T, Verizon, Sprint, T-mobile, C-Spire, etc.... It is the only full coverage insurance provider.
Does AT&T have a warranty on broken phones?
No Warranty or insurance | AT&T Community Forums Broken phone. No Warranty or insurance So I broke my iPhone 5s and it was completely my fault and I don't have insurance and my warranty is void. I understand I can't get a replacement so I bought and iPhone 4 to use until I'm eligible for an upgrade which is about 3 months away.
Does AT&T mobile insurance cover lost or stolen devices?
AT&T Mobile Insurance and Protect Advantage for 1 and for 4 plans all provide protection against lost or stolen devices, accidental physical or liquid damage, and out-of-warranty malfunctions. We also offer screen repair on limited devices in select areas. Learn more and find out if your device is eligible for screen repair:
What happens if you don’t replace a damaged phone?
If it does have physical or liquid damage and the device manufacturer won’t exchange or repair it, the damaged device isn’t covered by a warranty. You might be able to file an insurance claim or upgrade your phone or device.
How long does AT&T phone insurance last?
Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts and may contain original or non-original manufacturer parts, and may void the manufacturer warranty.
What happens if you don't return your phone to Asurion?
You are required to mail your original device back to Asurion, and here's why: You will be charged a fee if you do not send in your original device. Our contract requires you to return your old phone when you get a replacement. It's Earth-friendly—we recycle the device for you.
Does Asurion give you the same phone?
But what about the replacement phone you received when you filed a claim? Asurion insurance coverage through your wireless carrier repair will usually enable you to not only replace your phone fast, but also ensure that your replacement phone includes a new warranty that starts the day you receive it.
Does insurance cover if you lose your phone?
Smartphone insurance usually covers lost, stolen, and damaged phones. And some—like the company AT&T uses, Asurion—even cover liquid damage. Again, make sure you read your policy to learn about the coverage you have before you need it. Remember, you may have to pay a deductible if you make a claim.
How much does Asurion charge if you don't return phone?
If your phone has been damaged, it must be returned, or pay the non-returned equipment charge of up to $1,500. We will send you the shipping materials necessary to return the device to Asurion.
How many times can I claim phone insurance?
Cell phone protection plans by carrier Customers are typically limited to two claims in a 12-month period.
How long does it take to get replacement phone from Asurion?
We'll fix your broken device or send you a replacement as soon as the same day. All you need to do is file a claim, either online or over the phone.
Are Asurion phones refurbished?
Asurion sends out replacement phones that have often been professionally refurbished. These phones often include a specific branding of “Refurbished by Asurion” or “Remanufactured by Asurion.” Be sure to mail back your defective phone once you have received the replacement unit.
How long does it take to get a check from Asurion?
Asurion Home+ tech protection and support customers can now receive their approved claim reimbursements in as quickly as 30 minutes after their claim is approved.
How long after phone insurance can I claim?
With the more reputable companies, as soon as your phone is lost, damaged or stolen, you can make a claim on your phone insurance – no matter how long you've had the policy. The insurance team will undertake necessary checks to ensure that the claim is valid.
What do I say to my insurance claim if I lost my phone?
What to say when claiming phone insurance. As soon as you damage or lose your mobile, you should call your provider immediately. When claiming phone insurance, you should say what your policy number is and what exactly has happened to your phone.
Is it worth it to have phone insurance?
Cellphone insurance may be worth it if the cost of replacing your phone would put a strain on your finances. And, with the pricetag on the latest smartphones topping $1,000, that's not a rare situation. Insurance might help cover you if your phone is lost or stolen, or if it's accidentally damaged.
What devices are covered by AT&T Protect Advantage and Mobile Insurance?
Eligible mobile phones and tablets on an active AT&T postpaid wireless plan are covered by AT&T Protect Advantage plans and Mobile Insurance. Pleas...
What types of losses are covered?
AT&T Mobile Insurance and Protect Advantage for 1 and for 4 plans all provide protection against lost or stolen devices, accidental physical or liq...
Are there deductibles?
Yes. The new AT&T Protect Advantage plans offer a low $29 screen repair deductible as compared to a $49 screen repair deductible with Mobile Insura...
What is Asurion insurance?
Asurion is a company that works with three of the big United States carriers: Verizon, AT&T and Sprint as their officially endorsed subscriber phone insurance provider. Asurion covers loss, theft, accidental damage, and malfunction—the major things that people typically file claims for. Once the insurance claim is approved you'll be told ...
Is the motherboard in the original phone the property of Asurion?
The motherboard in the original phone was flawless, and should have been the part of the phone most valued— and now it is the property of Asurion. These “insurance phones” are reassembled with replacement copy parts by glorified assembly-line workers.