If an item is out of stock, your Instacart shopper will reach out to you through the Instacart app. You will then have the option to choose a replacement item, or you can cancel that item from your order. How Do Instacart Replacements Work? The process to get a replacement item added to your order is a relatively simple process.
Why does Instacart charge my credit card every time I order?
This happens when our payments processor marks certain payments as recurring so that you're able to place future orders without re-entering your credit card information. No charges to your card will occur unless you place another order, sign-up for Instacart Express, or otherwise allow new charges.
How do I cancel an order on Instacart?
● To cancel an order simply log back into Instacart’s site or smartphone app and find your pending order. You can cancel an order online up to the time Instacart’s Shoppers start picking the order in the store. Typically, this is 1-2 hours before the requested delivery time.
How long does it take for Instacart to investigate charges?
We recommend talking to us before disputing unknown charges directly with your bank. When a dispute is filed, the associated Instacart account is placed on hold during the investigation, which can take up to 90 days. Still need help? Log in to help us get you to the right help quickly.
How long does it take for Instacart to deliver?
● Orders can be placed up to 7 days prior to delivery designated by the customer at check out. Orders can be scheduled for delivery in as little as one hour or within the next 2 hours, depending on Instacart’s Shopper availability.
Where is the payment split on Instacart?
At the bottom of your receipt, you can see a payment split breakdown of how much is charged to your credit or debit card and EBT card. If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app.
How to charge more to EBT?
Tap More in the upper right. Tap Adjust totals. Tap Charge more to EBT. Enter the amount you want to charge to your EBT card. Then tap Charge more to EBT. Enter your EBT pin and tap Submit. To change how you’re charged for EBT SNAP-eligible items after checkout on the website—. Click Manage order then Charge more to EBT.
Can you select replacement items after placing an order?
After placing your order, you can select replacement items if the item you want is out of stock. Items may be out of stock. When this happens, you have 3 options—. Find Best Match: Your shopper selects the best possible replacement. This is the default option for when items aren’t available. Pick Specific Replacement: To select your own ...
Can I change my EBT card after I add an item to my cart?
If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart.
What does it mean when an item is out of stock?
An item is out of stock and you’re refunded. You add an item to your order after checkout. An item you order needs to be replaced, and the replacement has a different price. An item you order is sold by weight and the exact weight is slightly different.
What is authorization hold on Instagramcart?
Authorization holds, recurring payments, and unknown charges. After you place an order on Instacart, you may see a charge from us you didn’t expect. Some of these charges can range from—. An adjusted total for changes in your order (e.g., unavailable items or replaced items at a different price)
How Do Instacart Replacements Work?
You can select replacements on Instacart if your item is out of stock, and there are three replacements options: Find Best Match, Pick Specific Replacement, or Don’t Replace. In addition, you will get alerts for any changes made to your order, such as substitutions or refunds that you can approve in the app.
How to Choose Replacements on Instacart
You can choose Instacart replacements when placing an order directly on the app or website. Replacements can be made before your shopper begins your order, after placing your order, or while your shopper is gathering your items.
Can You Add a Special Request to an Instacart Order?
Instacart allows you to add special requests to your order while placing it on the app or website. The process is like choosing a replacement item, and the special requests or instructions are saved and added to future orders. In addition, you can request your order to be left at your door or a more specific location.
Does Instacart Charge the Price Difference for Replacements?
Instacart charges the price difference for replacement items to the debit or credit card used to pay for the order. For EBT SNAP items, you can avoid charges by making sure the item is EBT SNAP-eligible and equal to or less than the cost of the original item.
What if You Received a Poor Replacement on Instacart?
Sometimes issues happen, and you may receive a poor replacement through Instacart. If this happens, you can indicate that you have received poor replacements while rating your order. However, you have up to 14 days to report poor replacements with your Instacart order.
Can You Get a Refund on Instacart for Replacements?
Instacart issues refunds if you have received poor replacements or wrong items in your order. You can request a refund when reporting poor replacements on the Instacart app or call the Instacart customer service at 1-888-246-7822. Some retailers on Instacart also allow you to return items to the store.
Conclusion
Just like shopping in the store, every item on your shopping list will not be available when shopping through Instacart. Fortunately, Instacart allows you to make replacement choices directly on the app before completing your order.